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Nigerian Pilot News BUSINESSWhy UBA introduces new packages for customersPublished 6 hours ago on May 19, 2020By Kehinde Ibrahim SHARETWEET UNITED Bank for Africa UBA has upgraded its mobile banking platform, which saw new and interactive features being introduces, to aid online banking. Customers are now allowed to perform unlimited transactions from their mobile devices, through simpler methods. The bank, since being the first to launch its Chat Bot Leo, keep pushing towards delivering edge-cutting superior solutions to its customers. According to the Group Head, Digital Banking, Sampson Aneke, who spoke yesterday on the new feature of the bank’s mobile app, UBA will continue to provide a more user friendly interface, which will make various opportunities available to customers. Aneke, said UBA aims to provide the best value possible for its customers through a more interactive, user friendly interface that makes available a myriad of opportunities from the comfort of customers’ homes. He explained that the new mobile app would now prompt users to use their device enabled biometrics, adding that the menu has been reduced and divided into sub-menus to enable users view Transaction History, Net worth, Trends amongst others at a glance. “With the new interface, the user can now see all the transfer options including the saved beneficiary option at a glance and can even order food for delivery via the app,” he said. Customers who subscribe to the lifestyle offering on the app will enjoy access to the free online medical doctor, a great response to the new norm created by Covid-19 pandemic. Other features of the app, as highlighted by Aneke, include the live chat option, where users can communicate on the go with dedicated staff trained to assist with any enquires and challenges; biller validation; as well as group transfer – a new menu where users can create groups, save members and transfer funds to up to 100 members on the group. “This Group Beneficiary transfer feature which does a single lumpsum debit and multiple credits to beneficiaries irrespective of banks where their accounts are domiciled, makes the upgraded UBA app, the first app in Africa to be able to pay salaries, thus addressing a major need in the MSME space.” Aneke said.