FLIGHT BOOKING

Monday, 23 March 2020

Flight booking update


International Airports Closed from Monday
TTravelstart

Dear Travel Partner

First off, we would like to say a big thank you for all your efforts during this trying time. Though the last few days have not been easy, we applaud your focus in ensuring that your customers get home safely or can rebook their flights for travel during a safer time.

As we have been doing during this COVID-19 outbreak, here are the latest updates to help protect you and your customers: 

NCAA will close all international Nigerian airports from Monday, 23 March 2020

In addition to the international terminal in Kano (KAN), Enugu (ENU) and Port Harcourt (PHC), Nigerian Civil Aviation Authority (NCAA) has announced that Murtala Muhammed Airport in Lagos (LOS) and Nnamdi Azikwe International Airport (ABV) in Abuja will close from Monday 23 March 2020 until 23 April 2020. This is to prevent the further spread of the coronavirus around the country. Local flights will continue to operate as normal.

Emirates, Lufthansa, South Africa Airways, Air France, Virgin Atlantic, KLM have suspended flights out of Nigeria

For their part, airlines want to keep flying as much as they can, but most are phasing out routes over the coming days and many are making frequent schedule updates. With NCAA closing all international airports, we can only imagine that more changes will come. See more updates on our website

Options available to your customers

Depending on the airline and rules of the purchased ticket, your customers may be able to do one of the following:
  • Open or suspend your ticket. If permitted by the airline, your customer can then decide at a later date when they would like to travel as long as the ticket is used within the time limit. 
  • Date change. Most international airlines are offering a flexible date change option by waiving the penalty fee. Please note that the airline may still charge a difference in fare and taxes fee.
  • Request a credit voucher refund. A voucher for your customer’s ticket value will be issued for a new travel date within a set time. Your customer is free to pick any destination of their choice within the airline’s network. Terms and conditions apply.
  • Cancel your flight. This should be a last resort as you may still be liable for a cancellation penalty and admin fees.  
Unfortunately, airlines are not offering any refunds at this time.

Fast track changes on existing bookings

If you need to make an urgent change on an existing booking, click the link to fast track your request. Once you have completed the survey, please reply to this email with the code COVID-19_FAST-TRACK. We'll do our best to get back to you in no time!

As usual, make sure you:

  • Do not panic.
  • Ensure you, your teams and customers are practicing all necessary safety measures. It is now all our collective duty.
  • Stay informed by CONSTANTLY seeking verified and confirmed updates. Feel free to ask for any clarifications. We are staying in close contact with the airlines for updates.
  • Seize this opportunity to sell local flight tickets on Air Peace, Arik Air and Dana Air.
  • Always remember to use your affiliate link for any booking. We can not afford for you to lose out on any commission during this period.

Travelstart cares. We are in this together!

While we appreciate our partners, clients and customers, and you can check our fb page with the link bookingofflightonline and our Fb page logo is :

 in Safe Travel,

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